ԴՐՈւՅՔ՝ 
Full-time
ԱՇԽԱՏԱՆՔԻ ՆԿԱՐԱԳԻՐ՝ 
Digitain LLC is looking for a dynamic, high-performing and experienced Account Manager to join its awesome team. The ideal candidate is customer-oriented with a 'can do' attitude, proactive and passionate about the Company products. He/ she has a drive for achieving goals and maintaining a great customer experience. The incumbent should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. The Account Manager will act as a main point of contact for the Company's partners with a key focus on account growth, partner satisfaction and prioritization of partners' needs at a high standard. He/ she will maintain and strengthen long-term, trusting and mutually beneficial relationships with the partners, connect with key business executives and stakeholders, identify and develop new business opportunities. Ultimately, to succeed in this position, he/ she should collaborate with the sales team to achieve quotas while keeping the partners satisfied and engaged with the Company's products and services in the long-run.
ՊԱՐՏԱԿԱՆՈւԹՅՈւՆՆԵՐ՝ 
- Build, develop and maintain strong, long-lasting and trusted advisor relationships with the Company's partners, stakeholders and executive sponsors;
- Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in-person meetings;
- Communicate with partners at a senior level to resolve issues and inquiries;
- Adhere to the highest professional standards while managing partners' accounts;
- Collaborate with the Sales team to onboard and integrate new partners, and develop existing relationships;
- Focus on ensuring the team maintains superior customer service levels, operational excellence and strategic insight;
- Manage projects within client relationships, carry out client goals while meeting company goals;
- Drive client retention, renewals, upsells and client satisfaction;
- Identify and develop new businesses, existing business growth opportunities with the Company partners and/ or identify areas of improvement ;
- Manage partners' challenging requests and/ or issues escalation to appropriate departments;
- Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners' needs and objectives
- Resolve complaints and prevent additional issues by improving processes;
- Enhance the Department's and Organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments;
- Monitor and analyze customers' usage of the Company's product;
- Collect and analyze data to learn more about partners' behavior;
- Forecast and track client account metrics;
- Make suggestions for improvement to senior staff;
- Stay up-to-date with Company products and services, identify industry trends;
- Provide input on new processes and workflows as needed;
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
ԱՆՀՐԱԺԵՇՏ ՈՐԱԿԱՎՈՐՈՒՄՆԵՐ՝ 
- Bachelor's degree in a related field;
- At least 3 years of proven account management or customer service related experience;
- Experience in the gaming industry will be considered as a big plus;
- Advanced knowledge of Armenian language and excellent knowledge of English and Russian languages;
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive;
- Experience in delivering client-focused solutions based on customer needs;
- Proven ability to manage multiple projects at a time while paying strict attention to details;
- Excellent listening, negotiation and presentation skills;
- Excellent verbal and written communications skills;
- Self-motivated individual with the ability to thrive in a results-driven environment;
- Ability to work under high pressure;
- Natural relationship builder with integrity, reliability and maturity;
- Ability to prioritize among competing tasks;
- Critical thinking and problem-solving skills;
- Excellent time and project management skills.
ԴԻՄԵԼՈւ ԿԱՐԳԸ՝ 
Qualified and interested candidates are welcomed to send their detailed resume/ CV to: ******@********.*** mentioning the position title ("Account Manager") in the subject line of the email. The Company is grateful to all interested applicants, however, only shortlisted candidates will be contacted for an interview.
Խնդրում ենք Ձեր դիմում-նամակում հստակ նշել, որ այս հնարավորության մասին տեղեկացել եք Կարիերայի կենտրոնի վեբ-կայքից և նշեք կայքի հղումը՝ www.careercenter.am։ Շնորհակալություն.
ԱՇԽԱՏԱՎԱՐՁ՝ 
Competitive
ՈՎ ԿԱՐՈՂ Է ԴԻՄԵԼ՝ 
All qualified candidates
ԿԱԶՄԱԿԵՐՊՈւԹՅԱՆ ՄԱՍԻՆ՝ 
Digitain is an Armenia-based sportsbook and casino platform provider offering best of breed turn-key and white-label solutions. The Company's primary focus is on the regulated European market, with ambitious plans to expand its geographical footprint into the Americas and Asia. The multi-channel Digitain Gaming Platform allows operators to plug-in sportsbook, casino, live dealer, and virtual sports modules, and includes an integrated payment gateway, bonus engine, CRM system, and dedicated customer support. Its sportsbook product covers 26,000 live events each month, across 65 sports taking in 7,500 leagues and more than 3,000 betting markets, while its casino solution has 1,000-plus games from the likes of NetEnt, Microgaming, and Playson.
Company Mission: Expand all over the world. To become one of the best employers in Armenia.
Today Digitain has more than 1,000 employees, more than 35 partners worldwide, and more than 400 land-based bet shops worldwide. In the iGaming industry, Digitain has a unique position; its technological flexibility, customer-oriented behavior, and its people are the keys to the Company's success. For the team, the Company has become their digital planet, and their own and unique virtual environment as they believe that hard work can bring them closer to creating their vision of the Digital Universe.
Company Challenges: Nurturing a great company culture, hiring the right people at the right time and developing them, keeping up with market changes, and expanding all over the world.