ԱՇԽԱՏԱՆՔԻ ՆԿԱՐԱԳԻՐ՝ 
IOM will be providing administrative visa-related services through the Canada Visa Application Centre (CVAC), aimed at making the visa application process more timely and convenient. Under the overall supervision of the CVAC Project Coordinator and direct supervision of the CVAC Team Leader programmatically and directly to the Head of Office administratively, the incumbent will provide administrative support for the CVAC operated by IOM.
ՊԱՐՏԱԿԱՆՈւԹՅՈւՆՆԵՐ՝ 
Core Functions/ Responsibilities:
- Provide client services to applicants at all times, in full compliance with the Immigration, Refugees and Citizenship Canada (IRCC) contractual obligations and service standards;
- Assist in providing information to the applicants: distribution of forms and checklists; provision of accurate and timely replies to applicants' enquiries through phone, email, chat, and in person; assistance and guidance with value-added services;
- Assist in collecting visa applications and sorting the documents: verification of completeness and correctness of visa application forms; completeness check of the supporting documents; sorting of the documents with a relevant checklist; assistance to applicants if the documents are incomplete;
- Input visa application data: maintain an expert user level with the provided application management software, ensure quality check of collected data and generated invoices; accuracy of the tracking of passports and documents; scanning and quality check of supporting documents;
- Collect visa and service fees; review the correctness of payment and charge against the application management software; issuance of invoices; daily reconciliation of collected fees and invoices; secure storage of cash;
- Assist in reporting services: daily reports generation and quality check of collected applications and fees; daily reports for contact centre (received calls, call-backs, missed calls etc.) assistance to VAC Team Assistant in quality check;
- Delivery and collection of applications and passports: secure transfer of the visa applications and passports to/from the IRCC specified visa offices; sorting and counting of applications and passports; secure return of passports to applicants and delivery to courier;
- Inform management of any problems or issues related to daily work, security issues, systems and software issues, and complaints and make recommendations for improvement;
- Compliance with IOM Staff Rules and Regulations and with all IOM Policies including: "IOM Standards of Conduct", "IOM Policy for a Respectful Working Environment", "IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct", "IOM Confidentiality Agreement", "IOM Data Protection Principles", "IOM Information Security Policy";
- Perform any other related duties that may be assigned by the Team Assistant or VAC Management.
ԱՆՀՐԱԺԵՇՏ ՈՐԱԿԱՎՈՐՈՒՄՆԵՐ՝ 
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Education
- High school diploma with four years of relevant experience; or,
- University degree in the above fields with two years of relevant professional experience.
Experience
- Experience in managing a team;
- Experience in migrant-related programmes OR visa related services;
- Experience in customer service; and,
- Experience in liaising with governmental and diplomatic authorities and national and international institutions.
Skills
- Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities; 100% integrity;
- Excellent computer skills, especially in Word and Excel;
- Strong interpersonal and intercultural skills;
- Strong organizational skills and practical experience in knowing how to multi-task, prioritize and work independently;
- Experience in working effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds;
- Proven ability to produce quality work accurately and concisely according to set deadlines.
Languages
- Fluency in English and Armenian languages is required (oral and written);
- Desirable: Working Knowledge of Russian.
Required Competencies: The incumbent is expected to demonstrate the following values and competencies:
Values - All IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion;
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct;
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges;
- Courage: Demonstrates willingness to take a stand on issues of importance;
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies - Behavioural indicators – Level 2
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results;
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes;
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate;
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work;
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
ԴԻՄԵԼՈւ ԿԱՐԳԸ՝ 
Interested candidates are invited to submit their CVs, Cover Letters and filled in "PHF for Applicants" (link -
https://iomint-my.sharepoint.com/:x:/g/personal/ahambardzum_iom_int/EWp9CK6TIrZFggaODXMfom4BYQ9ypyec_K4yA34nS9aBlQ?e=BXk3XL ) to: ************@***.*** with the subject line "CVAC Assistant G4" by August 18, 2023 at the latest. Only shortlisted candidates will be contacted.
Խնդրում ենք Ձեր դիմում-նամակում հստակ նշել, որ այս հնարավորության մասին տեղեկացել եք Կարիերայի կենտրոնի վեբ-կայքից և նշեք կայքի հղումը՝ www.careercenter.am։ Շնորհակալություն.
ՈՎ ԿԱՐՈՂ Է ԴԻՄԵԼ՝ 
The appointment is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
The Contract contains 16 Service standards that are to be met to varying levels and timelines. Failure to do so may result in the imposition of financial penalties by IRCC. The employee will ensure adherence to these service standards. Failure to do so will be cause for performance improvement procedures to be implemented in line with IOM’s HR policies. Consistent poor performance resulting in non-compliance with the service standards could, in some circumstances, result in removal from the VAC and lead to eventual dismissal.
Only candidates residing in either the country of the duty station or from a location in a neighboring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighboring country located within commuting distance, and work permit, as applicable.
ԼՐԱՑՈՒՑԻՉ ՏԵՂԵԿՈՒԹՅՈՒՆՆԵՐ՝ 
Posting period:
From 19 July 2023 to 04 August 2023
Extension 1. 04 August 2023 to18 August 2023