ԱՇԽԱՏԱՆՔԻ ՆԿԱՐԱԳԻՐ՝ 
The Payment Services Agent will follow set controls/ internal procedures over the payment operations, ensuring a high quality of service delivery in line with the Service Level Agreements, take part in projects aimed at implementation of Regulator, Group requirements, conduct testing of projects/ new application updates and other changes, manage transaction investigations in line with Financial Crime Compliance and payment transparency requirements, create MI reports, develop statistics on daily and monthly basis, as well as prevent fraudulent payments using all available common tools and reconciliation judgment of facts.
ՊԱՐՏԱԿԱՆՈւԹՅՈւՆՆԵՐ՝ 
- Efficiently execute payment operations and always provide support to business lines and functions;
- Coordinate internal departments and branch communication with payments and must ensure accuracy and integrity of relationships;
- Negotiate with partners both Bank and Group wide within frames of various projects, new solution implementation, having exposure to increase standards in all services the Department provides;
- Adhere to SLAs in daily operations ensuring timely and errorless execution of customer instructions;
- Have basic involvement and assistance in other tasks of Department;
- Maintain sound relationships with global businesses and functions providing adequate professional support;
- Provide high quality regulatory report in an accurate manner, reflecting business state and flow. Adher to the letter and spirit of local and regional legislation and internal policies and procedures;
- Provide prompt assistance and support to teammates and Department's superior team;
- Contribute to the extent possible to the Department teamwork, create positive and inspiring atmosphere, supporting team environment;
- Timely complete mandatory trainings and reading assignments, maintaining awareness and knowledge of all related banking fields, regulations, policies, systems and controls;
- Create and update descriptive manuals for new/ existing processes and provide adequate training and guidance to new/ learning colleagues. Jobholder is expected to rotate among different functions within the department upon necessity maintaining high quality and speed of operations;
- Drive up employee engagement demonstrating high standards of HSBC values, developing and supporting team environment both in daily operational and other circumstances;
- Continuously seek process improvement and automation, to boost efficiency, prevent manual processing where possible and lead to quality enhancement of operations.
ԱՆՀՐԱԺԵՇՏ ՈՐԱԿԱՎՈՐՈՒՄՆԵՐ՝ 
- University degree in Banking, Finance, Economics or a related field;
- Experience in a banking sphere will be an asset;
- Knowledge of local regulatory normative acts from payment perspectives for regulatory reporting purposes;
- Time management skills; ability to multitask and handle load;
- Ability to work under pressure with tight deadlines and time constraints;
- Adhere to internal and external deadlines;
- High speed of processing and touch typing skills are desirable;
- Team orientation; excellent communication skills;
- Willingness to learn;
- Detail orientation;
- Strategic thinking skills;
- Fluency in English and Armenian languages;
- Profound knowledge of Microsoft Office;
- Previous similar work experience will be of benefit.
ԴԻՄԵԼՈւ ԿԱՐԳԸ՝ 
All interested and qualified candidates are encouraged to fill in the last updated version of HSBC Application Form attached below and send it to: *******.*******@****.*** . The old versions of application forms will not be reviewed. Please, put in the subject line of the email "Payment Services Agent". Only shortlisted candidates will be invited for interviews.
Խնդրում ենք Ձեր դիմում-նամակում հստակ նշել, որ այս հնարավորության մասին տեղեկացել եք Կարիերայի կենտրոնի վեբ-կայքից և նշեք կայքի հղումը՝ www.careercenter.am։ Շնորհակալություն.
ԱՇԽԱՏԱՎԱՐՁ՝ 
Competitive
ՈՎ ԿԱՐՈՂ Է ԴԻՄԵԼ՝ 
All qualified candidates
ԿԻՑ ՓԱՍՏԱԹՂԹԵՐ՝
Application Form