ՄՐՑՈւՅԹԻ ՏԵՍԱԿԸ՝ 
RFQ
ՄԱՆՐԱՄԱՍՆ ՆԿԱՐԱԳՐՈւԹՅՈւՆ՝ 
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Technical Requirements:
1. Server Support and Maintenance
- Server Installation and Configuration: Installation and configuration of physical and virtual servers, ensuring they are properly set up to meet operational requirements.
- Server Monitoring and Maintenance: Proactive monitoring of server performance, ensuring uptime, security, and quick response to any service disruptions.
- Server Backup and Recovery: Regular backup of critical data and systems, ensuring disaster recovery plans are in place and tested regularly.
2. Computer Systems and Network Support
- Installation and Configuration of Operating Systems: Installation and configuration of operating systems on desktops, laptops, and servers.
- Monitoring and Maintenance of Computer Systems: Continuous monitoring of IT systems and networks, including the 30 laptops, to identify and resolve issues before - - Network Management: Implementation, maintenance, and troubleshooting of local area networks (LAN), including routers, switches, access points, and network printers/scanners.
- Configuration of VPN: Support of secure Virtual Private Network (VPN) tunnels for remote access, ensuring secure connections for remote staff.
3. User Account and Profile Management
- User Account Setup: Creation and configuration of new user accounts and profiles, ensuring proper access permissions and security settings are in place.
- Support for User Access and Permissions: Ongoing management of user access, including password resets, user authentication, and troubleshooting of account issues.
4. Communication and Collaboration Tools
- Email Configuration: Configuration and management of email systems, including setup, troubleshooting, and maintenance of email servers.
- Shared Folder Configuration: Setup and maintenance of shared folders for team collaboration and file sharing.
5. Security Management
- Installation of Security Software: Installation and regular updates of antivirus, antimalware, and firewall software to safeguard systems from threats.
- Ensuring Regular Software Updates: Timely updates and patching of software, operating systems, and security tools to protect against vulnerabilities.
6. Technical Support and Issue Resolution
- End-User Support: Provide on-demand support to resolve IT issues via phone, email, or onsite assistance as required.
- Problem Resolution: Actively resolve raised issues, ensuring minimal disruption to users and systems, with regular follow-ups on progress.
7. Testing and Evaluation of New Technology
- New Technology Integration: Conduct testing and evaluations of emerging technologies to determine their potential for improving existing systems or services.
- Implementation and Deployment: Assistance with the deployment of new technologies, ensuring compatibility and seamless integration with existing systems.
8. Training and Consultation
- User Training: Provide training and consultation services for end-users on major IT systems, including operating systems, software tools, and security best practices.
- Documentation and Guidance: Develop and distribute user manuals and guides for staff to assist in navigating IT systems and resolving common issues.
9. Additional Services
- Day-to-Day IT Support Requests: Address day-to-day IT-related requests and issues raised by users, ensuring prompt response and resolution.
- System Performance Optimization: Regularly assess system performance, identify potential improvements, and implement optimizations for better efficiency.
ԴԻՄԵԼՈւ ԿԱՐԳԸ՝ 
All interested and qualified candidates should submit an application in accordance with the RFP requirements in the attached file to: ***********@************.*** no later than November 29, 2024, with the title of the tender in the subject line.
Խնդրում ենք Ձեր դիմում-նամակում հստակ նշել, որ այս հնարավորության մասին տեղեկացել եք Կարիերայի կենտրոնի վեբ-կայքից և նշեք կայքի հղումը՝ www.careercenter.am։ Շնորհակալություն.
ԿԻՑ ՓԱՍՏԱԹՂԹԵՐ՝
EFRA-PROC-RFQ-FO-022 - Procurement Solicitation_IT support services.docx