JOB DESCRIPTION: 
The objective of the App Support Specialist is providing timely support by empowering DirectB users to operate more effectively. Each member of the team will contribute to the development of a creative and challenging work experience.
The main aim of the App Support Specialist is to establish a solid relationship with the Company's partners and ensure the connection to deliver superior user satisfaction.
RESPONSIBILITIES: 
- Answer partners'/ users' inquiries related to services and other issues provided by the company;
- Identify and assess partners’/users’ needs to achieve required satisfaction;
- Handle partners’/users’ complaints providing appropriate solution or to find alternative options to solve the issues if there is any;
- Register all types of issues in the ticketing system for the review of corresponding departments;
- Build sustainable, long-term partnership.
REQUIRED QUALIFICATIONS: 
- Proficiency in English or Russian languages (written and verbal);
- Result-oriented and goal-driven personality;
- Ability to listen and understand the information and ideas presented by partner/user, detect issues and provide appropriate solutions;
- Time management skills;
- Multitasking skills;
- Creative thinking;
- Attention to details;
- Excellent communication and writing skills;
- Working hours: 12:00-21:00 (students are welcome).
- Working days: 6/1
APPLICATION PROCEDURES: 
Interested candidates are welcome to send their CV to: **@*******.** indicating the position title ("App Support Specialist") in the subject line of the email.
Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
REMUNERATION/ SALARY: 
150,000 AMD Net
ABOUT COMPANY: 
''Direct B'' is a company in the Information Technology field, which gives its partners the opportunity to make fast transactions on the territory of RA.The transactions are licensed through the RA CB billing systems. The Company’s goal is to provide fast and secure transaction solutions, empowering businesses and individuals to transact with confidence and convenience, while ensuring the highest level of data security and customer satisfaction.