JOB DESCRIPTION: 
Hosteeva is looking for a candidate for the position of Call Center Agent.
RESPONSIBILITIES: 
- Answer incoming calls and chats;
- Respond to email and text messages;
- Answer various type of reservation inquiry requests on unifying replying platform;
- Participate in weekly calls/ meetings;
- Troubleshoot website issues and escalate to the technical team.
REQUIRED QUALIFICATIONS: 
- High proficiency in English language, both verbal and written;
- Ability to work shifts, including night shifts;
- Good computer skills;
- Knowledge of customer service principles and practice;
- Good data entry and typing skills;
- Knowledge of administration and clerical processes;
- Customer service orientation;
- Organizational skills;
- Attention to details;
- Adaptability, good teamwork skills;
- Ability to maintain customer confidentiality;
- Solid communication skills and excellent interpersonal skills;
- Ability to express ideas in clear and concise manner.
APPLICATION PROCEDURES: 
All interested candidates are kindly asked to submit their CV to: *********@********.*** indicating the position title ("Call Center Agent") in the subject line of the email.
Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
ABOUT COMPANY: 
Hosteeva is a hospitality company, located in New Orlean, which has it's branches in Armenia and Ukraine. For more information about the Company, please visit:
https://www.hosteeva.com/.