TERM: 
Full-time
JOB DESCRIPTION: 
ID Bank is seeking a Call Center Specialist to render distant customer service.
RESPONSIBILITIES: 
- Attract customers through means of remote communication and render customer service;
- Provide clients with comprehensive information on banking services;
- Implement cross-sales and surveys through outgoing calls;
- Identify customer issues and provide recommendations;
- Provide clients with the necessary information.
REQUIRED QUALIFICATIONS: 
- Higher education;
- At least 1 year of work experience in the banking system, preferably in a call-center;
- Knowledge of the RA banking legislation;
- Cross-sales skills;
- Knowledge of computer software;
- Excellent knowledge of Armenian language, good knowledge of English and Russian languages;
- Excellent speaking skills;
- Teamwork skills;
- Communication skills.
APPLICATION PROCEDURES: 
All interested candidates who meet the requirements above and are confident that their background and experience qualify them for this position, should fill in the application form attached to this announcement and send it to: **@******.** , mentioning the position title ("Call Center Specialist") in the subject line of the email. Only shortlisted candidates will be contacted.
Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
ADDITIONAL NOTES: 
After successful completion of the probation period, the Bank offers its employees a comprehensive medical insurance package, a comprehensive bonus plan, a corporate package for sports club services, banking services on preferential terms, etc.
ATTACHMENTS:
Application Form
ABOUT COMPANY: 
"ID Bank" CJSC was founded in 1990, by enterprises and organizations of Light Industry as a Shareholding Commercial Bank. In 1996 the shareholding commercial bank was registered (RA CB license N 9) and since then has been operating as "Anelik Bank" Limited Liability Company. In 2007, "Anelik Bank" LTD was reorganized into Closed Joint Stock Company. According to the decision of the extraordinary general meeting as of 22 December 2017, "Anelik Bank" CJSC was renamed and has been acting as "ID Bank" CJSC since 04 June 2018.