TERM: 
Evening Shift (Monday-Saturday, 18:00 - 00:00)
JOB DESCRIPTION: 
Evocabank is looking for an Info Online Customer Service Specialist (Evening Shift) to join its team. The ideal candidate is a person with eagerness to find out-of-box solutions and use innovations; strong interpersonal and communication skills, ability to work in team; high sense of responsibility.
RESPONSIBILITIES: 
- Proceed customer applications submitted through online systems;
- Implement transactions by fast money transfer systems;
- Implement other online services provided by the Bank;
- Reply to messages sent by clients via online systems;
- In case of any problems with the online systems contact the customer and quickly fix the issues;
- In case of suspicious transactions or rejected ones, contact the customer and provide details about the rejection.
REQUIRED QUALIFICATIONS: 
- University degree in Economics or Finance;
- At least 1 year of professional experience in the field;
- Excellent command of Armenian banking legislation;
- Good knowledge of MS Word, MS Excel, as well as AS-Bank 4.0 software programs;
- Negotiation and conflict management skills;
- Excellent communication skills, literate speech;
- Advanced analytical skills;
- Customer-oriented approach;
- Ability and desire to learn quickly;
- Excellent command of Armenian, Russian and English languages.
APPLICATION PROCEDURES: 
Interested applicants should send their CV to: **@*****.** indicating "Online Customer Service Specialist (Evening Shift)" in the subject line of the e-mail. Only short-listed candidates will be invited for an interview.
Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
ADDITIONAL NOTES: 
Join Evocabank and get:
- Medical insurance;
- Favorable terms of Evocabank products, insurance discounts;
- High performance, holiday and year-end bonuses;
- Bonuses on occasion of birthdays, marriage or birth of a child;
- Days-Off;
- Comfortable lunch and break zone;
- Stylish and free dress code;
- An environment equipped with innovative software and state-of-the-art hardware;
- Special courses/trainings for continues learning and career growth;
- Participation in international conferences and business trips abroad.