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Receptionist
This announcement has been retrieved
Company: Hestia Facilities Management
Location: Yerevan, Armenia
Deadline: 05 December 2025

JOB DESCRIPTION: 

Purpose of the Role

The Receptionist will provide exceptional Front House and Reception Services for our Client Office in Yerevan. The role involves managing Front Desk Reception, warmly welcoming visitors, and client employees, assisting with bookings, and supervision of cleaning staff to ensure the client office is well-maintained.

The ideal candidate has experience in a corporate or 5-star hotel reception environment, excellent customer service skills, and strong communication skills. Role will be reporting to the Facilities Coordinator and working as part of the overall Facilities Team․

RESPONSIBILITIES: 

Core Responsibilities

- Cover Front of House and Reception services;
- Meet-and-greet welcoming of visitors and employees. Maintaining Site Visitors’ logs;
- Assign employees’ temporary badges according to Client Security Standards and Procedures;
- Answer Reception phone calls in a professional manner;
- Assist with internal bookings as required, with full meeting room accountability. Helping with the administrative side of events: booking rooms, printing protocol files, and distributing them to the site handyman and cleaning team, depending on the needs of the event (room set-up, cutlery, plates, etc.);
- Manage company mails, sorting, announcing, and distributing correspondence to respective Client employees;
- Place courier orders though courier platforms;
- Assist with a variety of administrative tasks including copying, taking notes, etc;
- Manage Facilities helpdesk ticketing platform – action queries promptly in line with SLA for Facilities requests;
- On-site follow-up of the cleaning staff operations, identifying needs and ensuring they are addressed, maintaining communication with Hestia management accordingly.

REQUIRED QUALIFICATIONS: 

Essential Competencies

Good experience of working within a fast-paced, customer-facing environment is a requirement for this position, along with exceptional administration and communication skills. Specific competencies within this general requirement include the following:

- Proven experience in a corporate or hotel reception environment;
- A minimum of 1 year working in a corporate environment, with reception and Facilities Management experience preferred;
- Excellent Customer Services Skills;
- Fluent in written and spoken English;
- Professional/confident telephone manners;
- Excellent oral & written communication skills;
- Good planning and organizational skills;
- Ability to work independently with a proactive and flexible attitude;
- Excellent IT literacy skills in MS Outlook, Word & Excel;
- Ability to multitask and prioritize with personal initiative;
- Good intuition and taste for maintaining a smart appearance.

Personal Attributes:

- Customer-focused attitude;
- Building and maintaining good interpersonal skills;
- Proactive and attention to details;
- Integrity and overall cultured bearing․

APPLICATION PROCEDURES: 

Please attach a brief Letter of Intent to your CV and application and send to: ****@****************.***

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.