TERM: 
Full-time
JOB DESCRIPTION: 
BlueNet is looking for an enthusiastic, self-motivated, hardworking Technical Support Specialist who will provide technical support to customers in diagnosing, isolating, reproducing and fixing complex technical issues.
RESPONSIBILITIES: 
Responsibilities include, but are not limited to:
- Communicate clearly and precisely with customers in written and verbal form;
- Maintain accurate and timely records in the Company's ticketing system;
- Remain technically competent relative to BlueNet's best practices and its products;
- Troubleshoot problems in real time and provide solutions;
- Cooperate with development, QA and professional services teams;
- Work as part of a multi-disciplined and multi-national team;
- Document known issues in the BlueNet portal and create how-to articles.
REQUIRED QUALIFICATIONS: 
- At least 1 year of work experience in a service-oriented, customer support, technical support or a related field;
- Enthusiasm and ability to thrive in a constantly changing environment;
- Good working level of verbal and written English language;
- Knowledge of network technologies and information systems;
- Proper phone and e-mail etiquette;
- Ability to work independently at resolving all but most complex issues;
- Knowledge of customer service principles and practices;
- Effective listening and communication skills;
- Willingness to co-operate with others and work for the greater good;
- Experience with Windows Server, Active Directory, SMTP, Microsoft Exchange Server and Microsoft SQL Server is considered a plus.
APPLICATION PROCEDURES: 
Interested and qualified candidates are welcome to send their CV to: **@*******.** indicating the position title ("Technical Support Specialist") in the subject line of the email.
Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
REMUNERATION/ SALARY: 
Highly competitive