TERM: 
Full-time
JOB DESCRIPTION: 
IDeA Foundation is looking for a Tourist Information Centre Coordinator.
RESPONSIBILITIES: 
- Present comprehensive information on services provided by the Center;
- Respond to visitors' inquiries personally, by phone or email;
- Develop new tours to meet target market requirements;
- Develop travel routes;
- Sell tour packages;
- Resolve any problems with routing services or accommodation;
- Be attentive to specific needs of the tour participants;
- Give advice and tips to visitors;
- Assist in creating tourist maps, event schedules, pricing lists and other informational materials that can be provided to visitors;
- Provide diverse information on local resources and touristic sites;
- Collect data on local businesses and tourist sites, maintain partner relations with business peers;
- Regularly update data on tourist industry and events;
- Supply and sell products;
- Keep visitor statistics;
- Advise on site visits and purchases;
- Provide information and materials upon request;
- Respond to visitors' complaints and escalate as required;
- Prepare weekly and monthly reports.
REQUIRED QUALIFICATIONS: 
- Higher education;
- Experience or education in Tourism, Hospitality or Sales;
- Experience in customer care in private sector: restaurants, hotels and B&Bs;
- Working knowledge of Armenian, English and Russian languages;
- Computer skills (Microsoft office and PowerPoint);
- Good communication and listening skills;
- Ability to learn fast;
- General knowledge of PR and marketing tools.
APPLICATION PROCEDURES: 
All interested candidates are kindly requested to submit their CV to: **@****.** . Please indicate the title of the position ("Tourist Information Centre Coordinator") in the subject line of the email. IDeA Foundation is grateful to all interested applicants; however, only shortlisted candidates will be contacted for the interview.
Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
OPEN TO/ ELIGIBILITY CRITERIA: 
All interested candidates