JOB DESCRIPTION: 
PicsArt is looking for a User Success Support Specialist, who will provide technical assistance to users over email and other social channels, as well as monitor PicsArt community activities. The preferred candidate should be willing to work in 24 hour rotating shifts, be familiar with various social media channels, have experience in technical support, and interest in art and photography. The Company seeks and values most professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - enthusiasm and commitment.
RESPONSIBILITIES: 
- Respond to user concerns via e-mails, through Google Play as well as other points of user interaction;
- Establish relations and communicate with leading artists in the network;
- Identify and report on community trends to internal teams;
- Manage contest-related user satisfaction matters;
- Alert and cooperate with the appropriate teams on community and app related issues;
- Work extensively with other teams;
- Help implement community guidelines and policies.
REQUIRED QUALIFICATIONS: 
- Technical background;
- Strong written and oral communication skills of English language; knowledge of other foreign languages is a plus (Chinese, Spanish);
- Experience in technical support/ customer support;
- Understanding of mobile devices;
- Strong knowledge of social networks and community management skills;
- Familiarity with the PicsArt product and confidence in ability to explain feature functionality, scenario-based use-cases and limitations to a non-user;
- Strong enthusiasm for and knowledge of the Internet and visual art tools;
- Strong communication and organizational skills;
- Ability to coordinate work within the team;
- Ability to take ownership of work;
- Ability to respond to issues and meet deadlines.
APPLICATION PROCEDURES: 
Interested candidates who meet the requirements listed above are welcome to apply by following the link:
https://picsart.com/job/383d2b58-e07f-4da5-856e-f7461de53e5f. Please note that only shortlisted candidates will be contacted for an interview appointment.
Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
ABOUT COMPANY: 
PicsArt is a photo and video editing app, powered by a creative community of more than 120 million monthly active users and influencers. PicsArt is available in 30 languages and can be downloaded on iOS, Android, or Windows. It is headquartered in San Francisco, with offices in Armenia, Los Angeles, Beijing and an AI lab in Moscow.