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Role description:
Evoca is seeking a Customer Experience Development Specialist who will be responsible for analyzing customer feedback, identifying opportunities to improve the customer journey, and developing initiatives to enhance customer satisfaction and service quality.
What will you gain?
We are committed to ensuring everyone can flourish in their roles by creating a working environment that supports wellbeing and provides a generous benefits package, a wide range of career and personal development opportunities. By joining Evoca, you will get:
• health insurance;
• travel insurance;
• favorable terms of Evoca products and services;
• holiday and year-end bonuses;
• bonuses on marriage, birth of a child;
• paid days off;
• sport package;
• English language trainings;
• large opportunities for continuous learning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide).
How to apply?
Please send your CV to cv@evoca.am by indicating "Customer Experience Development Specialist" in the subject line of the e-mail.
Evocabank CJSC is a commercial bank in Armenia. The Company is focused on developing mobile services. For more information about the Company, please visit: www.evocabank.am.
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Customer Experience Development Specialist
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| Yerevan, Armenia | |
| 21 Nov 2026 |
JOB DESCRIPTION:
Role description:
Evoca is seeking a Customer Experience Development Specialist who will be responsible for analyzing customer feedback, identifying opportunities to improve the customer journey, and developing initiatives to enhance customer satisfaction and service quality.
What will you gain?
We are committed to ensuring everyone can flourish in their roles by creating a working environment that supports wellbeing and provides a generous benefits package, a wide range of career and personal development opportunities. By joining Evoca, you will get:
• health insurance;
• travel insurance;
• favorable terms of Evoca products and services;
• holiday and year-end bonuses;
• bonuses on marriage, birth of a child;
• paid days off;
• sport package;
• English language trainings;
• large opportunities for continuous learning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide).
RESPONSIBILITIES:
What will you be doing?
• collect and analyze customer feedback and satisfaction indicators;
• identify areas for improvement in the customer journey and service processes;
• prepare reports on customer experience metrics and propose improvement initiatives;
• collaborate with relevant departments to implement initiatives aimed at enhancing customer satisfaction;
• participate in projects aimed at improving service quality and the overall customer experience.
• collect and analyze customer feedback and satisfaction indicators;
• identify areas for improvement in the customer journey and service processes;
• prepare reports on customer experience metrics and propose improvement initiatives;
• collaborate with relevant departments to implement initiatives aimed at enhancing customer satisfaction;
• participate in projects aimed at improving service quality and the overall customer experience.
REQUIRED QUALIFICATIONS:
What skills are we looking for?
• higher education in Business Administration, Marketing, Economics, or a related field;
• at least 1–2 years of experience in customer experience, customer satisfaction, business analysis, or a related field;
• analytical thinking and the ability to interpret data and prepare reports;
• good knowledge of MS Office, particularly Excel and PowerPoint;
• strong communication skills, a customer-oriented mindset, and the ability to work collaboratively.
• good command of English and Russian.
• higher education in Business Administration, Marketing, Economics, or a related field;
• at least 1–2 years of experience in customer experience, customer satisfaction, business analysis, or a related field;
• analytical thinking and the ability to interpret data and prepare reports;
• good knowledge of MS Office, particularly Excel and PowerPoint;
• strong communication skills, a customer-oriented mindset, and the ability to work collaboratively.
• good command of English and Russian.
APPLICATION PROCEDURES:
How to apply?
Please send your CV to cv@evoca.am by indicating "Customer Experience Development Specialist" in the subject line of the e-mail.
Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.
ABOUT COMPANY:
Evocabank CJSC is a commercial bank in Armenia. The Company is focused on developing mobile services. For more information about the Company, please visit: www.evocabank.am.
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