Jobs and Careers

TERM: 

Full-time

JOB DESCRIPTION: 

We are hiring a Network Support Engineer (NOC) to support technical workflows and deliver measurable results in Armenia.An international hosting and infrastructure provider is looking for a Network Support Engineer (NOC) to join our team and help maintain a reliable global network infrastructure while providing technical support to our customers. You will troubleshoot complex networking issues, collaborate with internal teams and external providers, and participate in the daily operation of our production network.

This position requires good analytical skills, hands-on networking experience, and the ability to communicate with customers in English via a ticketing system.

RESPONSIBILITIES: 

- Provide technical support to company customers through the ticketing system. 
- Troubleshoot and resolve network-related issues. 
- Communicate with customers in both English and Russian. 
- Collaborate with internal engineering teams to resolve incidents and customer requests. 
- Interact with Internet Service Providers and upstream carriers. 
- Work with Regional Internet Registries (RIPE NCC, ARIN). 
- Ensure stable operation of the company's network infrastructure. 
- Analyze the network patterns and search for peering possibilities to lower costs and improve latency
- Administer and maintain network equipment: 
software upgrades; 
configuration; 
backups; 
logging; 
inventory management. 
- Monitor network devices and services. 
- Diagnose and resolve hardware and network failures. 
- Maintain accurate network documentation (netbox)

REQUIRED QUALIFICATIONS: 

- 2+ years of experience in a similar networking role.
- Experience communicating with customers in English (using translation tools or AI assistants is perfectly acceptable).
- Strong troubleshooting skills using networking tools such as:
ping
traceroute
MTR
tcpdump
iperf
Wireshark
- Solid understanding of Layer 2 networking technologies:
STP / MSTP
VLAN
LACP
Port Security
AAA
Syslog
VXLAN
- Hands-on experience with enterprise networking equipment from at least several of the following vendors:
Cisco
Juniper
Arista
Huawei
- Experience with network monitoring systems such as:
Zabbix
Cacti
MRTG
LibreNMS
PRTG
or similar.

What We Expect

- Strong analytical and troubleshooting skills;
- Ability to work independently and prioritize multiple tasks;
- Customer-oriented mindset;
- Attention to detail;
- Willingness to continuously learn new networking technologies.

APPLICATION PROCEDURES: 

Relevant candidates are welcome to send their CV to hr-yerevan@hostkey.com.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.