Career Center

Background and Objective
ILO is implementing the “Promoting the Implementation of Labour Rights in Armenia Together” project in Armenia, funded by the USDoL. One of the objectives of the Project is to improve systems in the appropriate government institutions for enforcing and promoting Armenia’s labour laws and standards. To help achieve this objective, the Health and Labour Inspection Body of the Republic of Armenia (HLIB) will be equipped with an online Electronic Case Management System (ECMS) to manage labour inspection actions.

The Project recently completed the process of mapping the procedural workflows, drawing a static wireframe, and developing the Software Requirement Specifications (SRS) for the proposed system. These documents form the foundation of the ECMS and should be studied and referenced in the preparation of a response to this request for proposals.

The ToR file attached below this announcement contains all the details regarding this RFP, including the Scope of Work (technical requirements) and Deliverables.

REQUIREMENTS:

- At least 7 years’ relevant experience in design, development and deployment of Management Information Systems for government programs and systems, preferably in Armenia;
- Strong analytical skills to extensively analyze case management and workflows;
- A team comprising Team Leader/Project Manager, Senior Full-Stack Software Developer, Software Developer, Systems Analyst/Quality Assurance Analyst and a Database Administrator with demonstrable experience in management information system deployment;
- Excellent communication and facilitation skills, including in multi-cultural settings;
- Command of Armenian and English;
- Understanding of government structure and inter-government relations.

APPLICATION PROCEDURES:

Interested applicants are invited to submit their proposals, including both technical and financial components, via email to: ************@***.*** . Proposals must be received no later than September 12, 2024, and should reference “Developing an Electronic Case Management System” in the subject line.

Further details on the assignment, including the SRS, wireframe, and approved workflow mapping, can be provided upon request. Please send your inquiries to the aforementioned email address.

Technical proposal
The Technical Proposal will be submitted in electronic (PDF) format. The Technical Proposal should include but not be limited to the following:
a) Request for Proposals for Services Form (provided above).
b) Presentation of the Bidding Institution, including:
- Name of the institution;
- Date and country of registration/incorporation;
- Summary of corporate structure and business areas;
- Corporate directions and experience;
- Location of offices or agents relevant to this proposal;
- Number and type of employees;
c) Relevant References of the proposer (past and on-going assignments) in the past five-seven years. ILO may contact references persons for feedback on services provided by the proposers.
d) Samples or Links to Samples of Previous Relevant Work listed as reference of the proposer (at least three), on which the proposed key personnel directly and actively contributed or developed the Management Information systems. Actual work examples for key services and solutions are appreciated.
e) System Development and Operationalization Methodology and Approach. There is no minimum or maximum length.
f) Work Plan, which will include as a minimum requirement the following:
- General work plan based on the one proposed in the TOR, SRS with comments and proposed adjustments, if any; and
- Detailed timetable by activity (it must be consistent with the general work plan and the Financial Proposal).
g) ECMS project development Team:
- Summary presentation of proposed experts;
- Proposed expert/days for each position (it must be consistent with the Financial Proposal); and
- CV of each expert proposed to carry out the MIS development and operationalization

Financial proposal
The Financial Proposal should include but not be limited to the following:
- Remuneration: Daily rate multiplied by number of days of the experts involved in this assignment.
- Any Other Costs (if any): Indicate nature and breakdown.

Please clearly mention in your application letter that you learned of this announcement through Career Center and mention the URL of its website - www.careercenter.am. Thanks.

ATTACHMENTS:

ToR - Armenia ECMS RFP_FINAL.docx

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